After understanding the client’s processes and expectations, we went to work to develop a system to improve transparency, efficiency, and communication of the quality control lab. The result was a system with a graphically interfaced front end for both the QC team and the people who depend upon them. The paper submission forms were completely eliminated in favor of an electronic record for sample acquisition, chain of custody, storage, processing, and result delivery. Incoming samples were received, matched with a requisition from the production team, and immediately labeled with a barcode for easy entry during analysis.
The lab began working in a new way with very little paper and instead, recorded data electronically at the time it was being generated. These data points, paired with superior reporting, allowed both the lab staff and the production team to know where in the process every sample was with just a few clicks.
“The dashboards and sample queue reports were game changing. It allowed us to measure our performance and re-assign resources in areas where they were needed most.”
– Jeff Simmons